Cancellation Policy
At Mad Jumpz Party Rentals, we understand that plans can change. We aim to be as accommodating as possible while ensuring fair availability for all our customers. Below, you’ll find our cancellation policy:
Booking and Payment:
At Mad Jumpz Party Rentals, we strive to make the booking and payment process as convenient and transparent as possible for all our clients in Dayton, Ohio, and surrounding areas. Here’s what you need to know about our booking and payment policy:
Down Payment Requirement: A non-refundable down payment of $50 is required to secure your booking. This deposit guarantees that the rental equipment you have selected is reserved for the date and time of your event.
Balance Due: The remaining balance of your rental fee is due by 9:00 PM the day before your event. This ensures that all financials are settled, allowing you to focus on enjoying your special day.
Cash Payments: If you prefer to pay the balance in cash on the day of the event, please inform us at the time of booking. We will make a note under your booking to expect cash payment. This helps us manage our records and provide you with better service.
Consequences of Non-Payment:
- If the remaining balance is not received by the due time and you have not informed us of your intention to pay by cash, we reserve the right to cancel your event. In such cases, the initial down payment will not be refunded.
- If the down payment is not completed within 24 hours of booking, Mad Jumpz will automatically cancel the event to free up the equipment for other potential bookings.
We understand that plans can change, and we are here to assist with any adjustments you might need. However, timely payments are crucial for maintaining the efficiency and reliability of our service.
Cancellation:
At Mad Jumpz Party Rentals, we understand that plans can change unexpectedly. Our cancellation policy is designed to be as accommodating as possible while ensuring that we can manage our inventory efficiently and serve as many customers as possible.
General Cancellation
If you find it necessary to cancel your event, we ask that you notify us at your earliest convenience. This allows us to make the rental equipment available to other customers who may need it.
- Cancellations Made 9 Days or More in Advance: If you cancel your event at least 9 days before the scheduled date, you are eligible for a refund of all payments made, excluding the non-refundable down payment.
- Cancellations Made Less Than 9 Days in Advance: For cancellations made less than 9 days before the event, no refund will be issued. However, we offer a rain check that is valid for one year, allowing you to reschedule your event at a later date without an additional charge.
Weather-Related Cancellations
- Mad Jumpz Initiated Cancellations: The safety of your event attendees and the integrity of our equipment are our top priorities. Mad Jumpz reserves the right to cancel any event due to adverse weather conditions that could pose a risk, such as high winds, heavy rain, or lightning. If we cancel your event due to weather concerns, you will be issued a rain check that can be used within one year from the original event date.
We strive to be fair and transparent with our cancellation policies, ensuring that while we protect the interests of our business, we also accommodate the uncertainties that come with planning any significant event. If you have any questions or need to discuss your event specifics, please feel free to contact us. We are here to help make your event planning as smooth as possible.
Refunds:
At Mad Jumpz Party Rentals, we aim to maintain a fair and transparent refund policy for our customers. Here’s what you need to know about obtaining a refund:
- Eligibility for Refunds: Refunds are issued only when you cancel your event at least 9 days before the scheduled event date. This allows us sufficient time to reallocate the reserved equipment to other customers.
- Non-Refundable Down Payments: Please note that all down payments are non-refundable. The down payment secures your booking and compensates for administrative costs and the potential loss of business that comes with reserving equipment that could otherwise be available to other customers.
- Process and Timing of Refunds: Eligible refunds, excluding the down payment, will be processed to the original method of payment within a certain number of business days after the cancellation has been confirmed. We strive to complete refunds promptly, ensuring that the process is as smooth and hassle-free as possible.
We encourage our customers to carefully consider their event plans and to communicate any changes to us as soon as possible. This approach helps us serve you and other customers better. If you have any questions regarding our refund policy or need assistance with your booking, please don’t hesitate to contact us.
