Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.

All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Water may only be used on inflatables specifically designed for wet play (like our water slides and wet/dry combo units). If you’d like to add one of these water-ready inflatables to your order, just let us know and we’ll reserve it for you.

Please note: Mad Jumpz does not provide hoses—you must supply a standard garden hose and an active spigot within range of the unit. We recommend at least a 25 ft hose; if your water source is farther away, please have a longer hose to ensure proper setup and safe operation.

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.

We charge a flat $75 delivery fee—this covers gas, labor, and all travel costs. With this fee, we will:

• Deliver and set up your bounce houses, yard games, tents, and slides

• Return to tear everything down and haul it off at the end of your event

• Stack tables and chairs (if you decline table/chair setup, we still unload and neatly stack them—no extra charge)

• Deliveries begin each morning, starting at our closest location and working outward toward the furthest drop-off.

• Pickups begin each evening (or pre-dark on holidays), starting at the furthest job and working back toward the closest.

This system helps us stay on time and ensures you get prompt service both when we arrive and when we pack up.

Staffing is optional. Our standard service is delivery, setup, teardown, and removal. If you’d like our crew to remain onsite to oversee equipment during your event, we charge an hourly staffing rate—just let us know, and we’ll include it in your quote.

Yes. A $100 holiday fee applies to bookings on federal holidays. As a family-owned business, our team sacrifices time with loved ones and requires additional staffing to operate on these dates, so this fee helps cover those extra costs.

For events at parks or permit-required venues, there’s a $100 park rental fee. Because parks mandate specific setup/pickup windows and rules, we prioritize your delivery and pickup slots and coordinate directly with park officials to ensure compliance.

We charge a $100 Surface Fee when stakes can’t be used (e.g., on concrete, asphalt, or gymnasium floors). This fee covers:

• Supplying and placing 50 lb sandbags at each anchor point

• Any required protective surface padding or tarps to safeguard both your flooring and our inflatables

All orders include a flat $75 delivery fee plus applicable Ohio sales tax.

Safety first—if rain, strong winds, or other unsafe conditions prevent the safe use of equipment, you may cancel up to the day before your scheduled delivery with no cancellation fee. Your deposit will be refunded or credited toward a new date, provided your desired equipment and dates are available

To cancel without penalty, please notify us at least 10 days before your scheduled event. If you cancel 7–10 days out, a $50 fee applies for orders under $500; for orders over $500, we charge $100 per unit, billed to the card on file. If full payment has already been made, we will issue a raincheck (no refunds are processed)

Yes. Rescheduling 10 days or more before your event is free of charge (we simply move your deposit to the new date). Reschedules within 10 days of your event follow the same fees as a cancellation. For weather-related changes, see above—your deposit is returned or credited when inclement conditions apply